Refund policy
This policy governs refunds for orders placed on memozhoney.com by Larkmont Nutrition Group, Inc.. It sits alongside the plain-language guarantee page, which describes the same terms as a four-step process. Where the two differ in wording, this page is the controlling text.
1. The window
You may request a refund within 60 calendar days of the purchase date shown on your order confirmation. The count runs from purchase, not delivery. Requests received after day 60 fall outside the policy, although the desk will still look at genuinely exceptional circumstances on their merits.
2. Minimum use
The manufacturer asks that the product be used for at least 30 days before a refund is claimed, on the grounds that the formula acts gradually. This is a condition of the offer rather than something audited; the desk does not require proof.
3. What is refunded
- The price paid for the bottles returned, calculated at the per-bottle rate of the pack you bought.
- Opened and partially used bottles, on the same terms as unopened ones.
- Partial returns, refunded per bottle at the pack rate.
- Duplicate charges, in full, as soon as they are identified.
4. What is not refunded
- Shipping paid at checkout on a two-bottle order, since the service was performed.
- Return postage, which is the customer's cost.
- The five digital guides, which are not returnable and whose value is not deducted from any refund.
- Orders placed anywhere other than this portal, including marketplace listings, because Larkmont holds no record of them.
5. How to request one
Email orders@memozhoney.com with your order number and the address you ordered with. A reply carrying a return authorisation number and the return address arrives within one business day. Write the authorisation number on the outside of the parcel.
6. Return address
Larkmont Returns Desk, 45 Kenduskeag Plaza, Bangor, ME 04401. Do not send anything before requesting an authorisation number, since unmarked parcels cannot reliably be matched to an order. Use a tracked service; a parcel that cannot be traced cannot be refunded if it is lost in transit.
7. Timing
Refunds are issued to the original payment method. Allow three to five business days for processing once the parcel is received, and a further three to ten business days for your bank or card issuer to post the credit.
8. Damaged or missing parcels
Report a damaged pack within seven days of delivery with photographs and a replacement is sent at no cost, with no return required. If tracking shows no movement for two business days, the desk will open a carrier trace and reship a confirmed lost parcel free of charge.
9. Chargebacks
If you are considering a chargeback, write to the desk first. Nearly every dispute in this category is a delivery question or an unfamiliar statement descriptor, both of which are resolved faster by email than by a bank.
10. Contact
Larkmont Nutrition Group, Inc., 1180 Union Street, Suite 320, Bangor, Maine 04401. Telephone +1 (207) 774-3128. Monday to Friday, 8:30am to 6:00pm ET. Saturday, 10:00am to 2:00pm ET.